Customer care
Shipping & Orders
Effective October 3, 2026 · Updated October 3, 2026
Preparation windows, delivery eligibility, issue handling and launch policy decisions in one clean reference.
Made-to-order products
Lifted Spoon products are generally made to order. Preparation time begins after an order is accepted and any required order details are confirmed.
Preparation windows
Typical preparation window for small consumer orders.
Typical preparation window for larger home orders or multi-item quantities.
Estimated preparation window for eligible retail inquiries after order acceptance.
Estimated preparation window for larger approved retail or bulk quantities.
Estimated preparation window for custom bulk work after details are confirmed.
Future inquiry-only production window. Not part of Maryland cottage-food checkout.
- Preparation time begins after an order is accepted.
- Preparation time is separate from carrier transit time.
- Business days do not normally include Saturday or Sunday.
- Carrier delays are outside the production window.
The default shipping service is USPS Ground Advantage.
The current flat shipping charge is $5.00.
Processing and preparation time is separate from carrier transit time. Carrier delivery dates are not guaranteed unless the selected carrier service provides a guarantee.
Tracking will be provided when available. Shipping remains restricted according to Lifted Spoon Maryland cottage-food checkout rules.
Maryland delivery restriction
Lifted Spoon cottage food products are currently available for delivery within Maryland only. Checkout must enforce this restriction technically before payment collection for current cottage-food products.
Made by a cottage food business that is not subject to Maryland’s food safety regulations.
Lost, damaged, incorrect or missing packages
Customers should contact [email protected] within 48 hours of delivery when reasonably possible.
Requests should include the order number, description of damage, clear photos of product, and photos of packaging or shipping damage where applicable.
After review, Lifted Spoon may provide replacement, store credit, partial refund, or full refund as appropriate.
Customers should report missing or incorrect items promptly to [email protected].
Claims are verified against order and fulfillment records.
For verified Lifted Spoon fulfillment errors, Lifted Spoon may provide an appropriate replacement, credit, partial refund, or full refund depending on the issue.
USPS tracking should be reviewed first. A delayed tracking update does not automatically mean a package is lost.
Allow reasonable carrier investigation time. If USPS or another carrier confirms the shipment is lost, Lifted Spoon may provide a replacement or refund as appropriate.
Orders sent to an incorrect address supplied by the customer may not qualify for automatic replacement or refund, though Lifted Spoon should still assist where reasonably possible.
Returns, refunds and cancellations
Because Lifted Spoon sells food products, opened or used food products are generally not returnable for preference or change-of-mind reasons.
Opened, used, consumed, or customer-contaminated food products are not eligible for ordinary returns based on preference or change of mind.
Customers with a legitimate order problem should contact [email protected].
Lifted Spoon may, depending on the circumstances, provide replacement, store credit, partial refund, or full refund.
Refunds are not automatic merely because a customer requests one. This policy does not limit rights that cannot legally be waived.
Customers may request cancellation before an order enters preparation or fulfillment.
Because Lifted Spoon products may be prepared to order, cancellation is not guaranteed after preparation begins.
If an eligible cancellation is approved before fulfillment, the applicable payment may be refunded to the original payment method.
Lifted Spoon may cancel and refund an order that cannot be safely or legally fulfilled.
Local delivery, pickup and meetup
Local delivery is available only to addresses within the configured eligible delivery area. The current intended radius is 15 miles from the private configured delivery origin.
Eligibility is determined by Lifted Spoon system rules. Customers are responsible for providing a correct and accessible delivery address, and additional delivery instructions may be required.
Failed delivery caused by an incorrect address, inaccessible property, or customer unavailability may require rescheduling and may be subject to an additional delivery fee if configured.
Customers may select pickup when available at Wells Fargo Bank - Ellicott City, 9230 Baltimore National Pike, Ellicott City, MD 21042.
The pickup location is simply the designated meetup/pickup point and does not imply affiliation with the property owner or business.
Customers should wait until their order status indicates that the order is ready before attempting pickup.
Meetup is available only at approved locations and times shown during checkout or subsequently agreed through the order workflow.
Customers should arrive within the agreed pickup/meetup window. Repeated missed meetups may require rescheduling. Lifted Spoon does not promise unattended food drop-off unless specifically configured and safe.
Retail and foodservice orders
Eligible retail fulfillment is subject to order details, eligibility and applicable requirements. Restaurant and foodservice interest remains an inquiry or future commercial-production pathway and is not a currently available restaurant bulk ordering option.
Owner launch items still needed: Payment provider, Shipping carrier or fulfillment integration, Cancellation policy, Return/refund policy, Damaged, incorrect, missing and lost shipment resolution policy.